Shipping & Returns

Postage costs are clearly shown before you complete your order.

Shipping

We will send an e-mail to let you know your order has been processed and despatched.  All Orders must be signed for at the point of delivery.

Orders typically take between 5 and 7 days to arrive.  If an item is out of stock or requires personalisation then delivery may take up to 28 days. If the is likely to be any sort of delay with your order, we will notify you by email or phone at the earliest opportunity to give you the choice of ordering an alternative item in stock, or refunding your purchase.

Nearly all orders arrive within a few days, however please allow up to 28 days for delivery of back-ordered or personalised items.  Please contact us for further information.

Returns and Refunds

We offer a 28 day no-quibble money back guarantee!

You can return your item(s) to us within 28 days of receiving your order for a complete refund. All that we ask is that the item(s) must be returned to us in their original as new condition with all of the tags attached and the item(s) still in their original packaging. Items that have been used, washed, soiled or damaged in any way will invalidate our offer. Personalised items will not be accepted unless there was a fault in the manufacture.

You are entitled to return your item(s) to us in their original condition within 28 days of receiving your order for an exchange. This means that you can replace your original order with item(s) from our online shop up to but not exceeding the value of your original purchase.   You are strongly advised to use signed-for (recorded) delivery when returning orders - we will not be held responsible for returns that go missing in the post.

Cancelled orders are subject to a 2.5% charge to cover credit card fees and a manufacturers restocking charge of up to 25% of the order value.

IN THE FIRST INSTANCE, PLEASE CONTACT US TO OBTAIN A RETURNS-TICKET AND FULL SHIPPING ADDRESS, THANK YOU.

Please remember to include your original order number when communicating with us.